INFINITI Cares for Your Safety & Convenience Warranty FAQ – COVID-19 Situation

Due to the current COVID-19 circumstances, staying home and protecting yourself is our number one priority at INFINITI. In line with the latest government communications and guidelines regarding COVID-19 safety, we have advised all our dealers to take every necessary step to protect the health and safety of our customers and employees. As a result, we are extending our support to customers and will provide further vehicle care services for warranty issues arising during the lockdown period.

FAQs related to Manufacturer Warranty during lockdown due to the COVID-19 situation

Is my warranty considered invalid if I cannot have my vehicle serviced in line with manufacturer’s guidelines?

During the special circumstances and limitations of COVID-19, if you are not able to complete your car service in line with INFINITI’s guidelines, we will honor your remaining warranty on the vehicle.

Please liaise with your local dealer to carry out the required routine service at the earliest opportunity after the curfew lift-off.

Please remember to maintain the engine oil and coolant levels within the normal range. For further details, please refer to your vehicle’s Owner’s Manual.